For Dr. Mehdi Adili, being a good dentist is about being a thorough educator.
The founder and owner of Ideal Dental Solutions is a firm believer in teaching both his staff and his patients. For patients, he says, knowing about their options makes them feel the most at ease when it comes time to get work done.
One of the reasons he came up with the name of “Ideal Dental Solutions” back when he opened his practice in 1995 was because it emphasizes that everyone has options that they should know about, and the ideal solution is different from person to person. That’s why informing each patient about all of the possible solutions to fix their dental concerns, including the pros and cons of each procedure, helps put each patient at ease.
“It’s so important to me that everything is explained and everyone is educated. I don’t want them to shy away from treatment, I want them to understand what their needs are.” Dr. Adili said. “We leave the door open for them to come in, call or email with questions. We do our best to make ourselves quite available in every sense.”
Part of this education process is offering free consultations to all patients, so they can know what they’re getting into before they get in the chair on the day of the procedure. Sometimes it takes up to two appointments before the patient can settle on what should be done, but Dr. Adili says it’s worth it to comfort patients so they know what to expect. Prospective patients can even have their questions begin to be answered online in Ideal Dental Solutions’ extensive FAQ section.
Prospective patients are often concerned about what their dental insurance will and won’t cover. The staff at Ideal Dental Solutions are committed to telling patients what their insurance will cover, and part of finding those ideal solutions is something that works within insurance, or within a budget if they do not have insurance, Dr. Adili says.
Talking to patients isn’t the only educating Dr. Adili does. Once a week, he meets with his 18-person staff in the McLean or Arlington office and talks to them about the newest procedures or technologies so that patients can receive the best and most modern care. He says he has staff in administrative work, insurance and dental assisting who know as much as most practicing dentists know. This way, all of his staff can answer questions and know what is going on with patient care.
Once patients move from the consulting or educating step in their dental process, and actually get into the chair, they are treated to the best in both dental technology and entertainment technology.
Yes, entertainment. Every patient is different in what they find comforting, so each station is tricked out with personal audio/visual equipment that the patient controls, and a headset. Instead of reading an outdated magazine or listening to the dentist’s tools at work, patients can comfortably watch television or listen to music.
Though Dr. Adili has always had his practice in Northern Virginia, he opened his second location in Arlington in July, near the Courthouse Metro station (1920 Clarendon Blvd). He says what brought him to Arlington was that the area is “vibrant and the location will be helpful for patients old and new.”
The new convenient location has been working well so far, he says, especially because both locations are designed to be similar to each other, with the same technology and the same type of comforting color scheme and modern, clean design. This is another way to put patients at ease as soon as they walk in the door.
Dr. Adili says that what sets Ideal Dental Solutions apart from other dental offices is that they have such a strong emphasis on customer service — that good dentistry is more than about just fixing teeth.
“We make sure that the quality of work is to patients’ satisfaction and the results are predictable,” Dr. Adili said. “Everyone is taken care of, comfortable, even pampered. Dentists are patient-oriented, listen to patients to understand their needs, and provide them with the best service.”
It seems like good dentistry isn’t so complicated after all.
Source: https://www.arlnow.com/2015/09/08/arlnow-profile-ideal-dental-solutions/
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